• Location: Bulgaria, Sofia Headquarter
• Full-time position
• Department: Support

Company Description 

Sensika Technologies offers a unique AI-powered media monitoring solution that combines the capabilities of an advanced software platform with the expertise of its highly skilled team of experts. The Sensika SaaS platform provides multi-lingual, real-time collection, processing and analysis of media content by delivering actionable insights. Our goal is to turn media content from various sources into actionable, timely insights and empower our clients to make better-informed decisions.

Job Summary 

We are seeking bright and ambitious individuals with a strong desire to learn, work, and develop their potential. As a Platform Support Specialist, you will play a pivotal role in addressing technical inquiries and ensuring seamless functionality for our end users and customers. Your primary responsibilities will include monitoring and managing servers, troubleshooting application issues, and researching to enhance performance. Additionally, you will provide direct support to power users (internal teams) and end clients. Strong communication skills, effective time management, and meticulous attention to detail are essential attributes for success in this role.

Main Responsibilities

As part of the support department, the Platform Support Specialist plays a key role in the day-to-day operations of the company, ensuring both platform maintenance and customer satisfaction. Key duties include:

1. Technical Support 

• System Monitoring and Maintenance. 
• Troubleshooting and Problem Resolution.

2. Client Support 

• Supporting the internal company`s teams – Analytical and Solutions Team, AI Team, and Growth Team – the power users of the platform. 
• Providing direct client support – via phone, email, or chat 
• Activating and Managing Client Accounts on the platform.

3. Catalogue Support 

• New sources addition and maintenance. 
• Monitoring the persistence of processes in the platform catalogue. 
• Identifying and resolving database integrity deficiencies.

4. Others 

• Collaborating with other team members, end users and clients to provide high-quality support. 
• Coordinate and manage relationships with vendors and support staff by providing problem resolution 
• Maintain all necessary documentation for procedures and resolutions consistent with end-user commitments

Qualifications

• Excellent MS Office skills. 
• High proficiency in English (reading, speaking, and writing) – B2 level. 
• Excellent communication skills, attention to detail, and high energy. 
• Excellent time-management skills. 
• Ability to provide and receive constructive feedback.

Preferred Additional Qualifications

• 1+ years of experience in Customer or Technical Support in the SaaS Industry.
• Proficient working knowledge of HTML and CSS.
• Experience with Linux would be considered an advantage.
• Experience with MySQL would be considered an advantage.
• Experience with XPath and Regular expression.

What We Offer 

• Integral part of a dynamic and innovative scale-up company.
• Contribute to a high-achieving team with a clear career path.
• Collaborate in an international environment with flat hierarchies.
• Full-time labor contract. 
• Competitive salary with uncapped commission. 
• Access to regular training and mentorship opportunities. 
• Flexible working schedule and a supportive team.
• Office perks: free coffee, water, fruits, and sweets.
• Additional health insurance.
• Additional optional social benefits – Multisport Card (at the employer's expense) or Edenred Gift Card. 

If you believe you meet the outlined criteria and align with the role we are seeking, consider yourself a potential fit for our team – do not miss this opportunity. Apply now on our LinkedIn page or send us your CV and a short cover letter at jobs@sensika.com. Please state your salary expectations in your message or email.

Only selected candidates will be invited for an interview. After the interview, candidates will take a standard two-part test – a questionnaire and a short technical assignment. The aim of the test is to evaluate the candidates as objectively as possible and make the best choice for both us and them.

Personal data will be protected and treated as strictly confidential in accordance with GDPR and Bulgarian legislation.

Sensika Technologies promotes diversity and equal opportunities for all applicants, regardless of their background. All applications will be thoughtfully assessed, and feedback will be provided to shortlisted candidates.