• Location: Bulgaria, Sofia Headquarter
• Part time position (perfect for students or people with little or no experience)
• Department: Support

Company Description

Sensika Technologies offers a unique AI-powered media monitoring solution that combines advanced software capabilities with expert insights. Our platform provides real-time, multi-lingual collection, processing, and analysis of media content, delivering actionable insights. Our mission is to turn diverse media content into timely, actionable insights, empowering our clients to make well-informed decisions.

Job Summary 

Are you a student or young professional looking to kick-start your career? Sensika Technologies is seeking enthusiastic part-time Client Support Specialists to join our dynamic team. This role is perfect for individuals eager to learn and grow, offering flexible working hours from 5 PM to 12 AM. You'll be at the forefront of client support, ensuring smooth platform operations and exceptional service delivery.

Main Responsibilities 

The Client Support Specialist will play a crucial role in maintaining client satisfaction and supporting the functionality of our platform. Key duties include:

1. Client Support 

• Provide direct support via chat, email, or phone. 
• Be available during working hours to promptly address client inquiries. 
• Prioritize tasks to meet user expectations and ensure satisfaction. 
• Gain a thorough understanding of the platform to execute tasks efficiently.

2. Technical Support 

• Monitor the platform using built-in tools to ensure proper operation. 
• Escalate issues to the appropriate team when problems are identified.

3. Catalogue Support 

• Ensuring the completeness and accuracy of the platform catalogue with content from various sources.

4. Others 

• Collaborate with team members, end users, and clients to provide high-quality support. 
• Maintain necessary documentation for procedures and resolutions.

Qualifications 

• Solid knowledge in MS Office. 
• High proficiency in English (reading, speaking, and writing). 
• Excellent communication skills and attention to detail. 
• Strong time-management skills. 
• Ability to learn quickly and adapt to new challenges. 
• Constructive feedback skills. 

Preferred Additional Qualifications

• Proficiency in additional languages, especially Arabic, is a plus but not required.
• Basic knowledge of HTML and CSS is a plus but not mandatory.
• Experience with Linux, MySQL, XPath, and Regular expressions is an advantage but not required.

What We Offer 

• Opportunity to be part of a dynamic and innovative company. 
• Flexible part-time schedule, perfect for students or individuals seeking part-time work. 
• Competitive compensation. 
• Supportive team environment. 
• Opportunities for learning and development. 
• Access to regular training and mentorship opportunities. 
• Flexible working schedule and a supportive team. 
• Office perks: free coffee, water, fruits, and sweets. 
• Additional health insurance. 
• Additional optional social benefits – Multisport Card (at the employer's expense) or Edenred Gift Card.

Interested?

If you meet the qualifications and are eager to be part of our team, we encourage you to apply. Please send your CV and a short cover letter to jobs@sensika.com, stating your salary expectations and why you are interested in this role.

Only selected candidates will be invited for an interview. Personal data will be protected and treated as strictly confidential in accordance with GDPR and Bulgarian legislation.

Sensika Technologies promotes diversity and equal opportunities for all applicants, regardless of their background. All applications will be thoughtfully assessed, and feedback will be provided to shortlisted candidates.