1. Account Manager Assistant with Russian

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

We’re looking for a proactive Account Manager Assistant (with Ukrainian or Russian) to join our global team. This role is crucial for our cloud communications platform, as it involves close cooperation with managers from around the world, handling both personal and team tasks, and analyzing SMS traffic. If you are someone who thrives in a dynamic environment, enjoys multitasking, and has a knack for communication and collaboration, you're the ideal candidate.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.

What will you do at MMDSmart?

• Cooperate with our managers from all around the world;
• Execute personal and shared tasks by the team;
• Assist with analyzing existing SMS traffic;
• Help with combined internal tasks and projects;
• Communicate with customers over existing contact channels

 

You are a perfect match if you have:

• Fluent Ukrainian or Russian language;
• Upper-Intermediate level of English;
• High level of multitasking;
• Open-mind mood for new knowledge;
• Invulnerability to stress and spikes of load during work time

 

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities.

Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

2. Customer Care Specialist with Russian

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

We are looking for a spirited, Russian-speaking Customer Care Specialist who's ready to dive into the exciting world of cloud communications. You don't need previous experience - just bring your energy, willingness to learn, and readiness to work in a dynamic environment. By joining us, you'll be right at the heart of our mission to Connect, Engage, and Smile, making sure every interaction leaves a lasting positive impression.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to  excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. 

What will you do at MMDSmart?

• Communicate with customers and help solve their problems and concerns;
• Report issues to neighboring teams: account managers, technical specialists, developers;
• Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams.

 

You are a perfect match if you have:

• Fluent Russian;
• Proficiency in English (Upper-Intermediate or Advanced level);
• Resilience under pressure;
• Familiarity with Microsoft Office and Google Docs;
• A keen appetite for learning and self-improvement;
• A dynamic, proactive approach, coupled with the flexibility to work in rotating shifts: morning (9:00 - 18:00) and evening (13:00 - 22:00);
• Readiness to potentially work night shifts (22:00 - 7:00)

You will totally impress us if you have:

• An experience in customer service;
• An experience working night shifts

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities.

Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

3. Junior Support Engineer

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

We are excited to welcome someone who is eager to grow in the cloud communications field, even if you're just starting out. You don't need previous technical experience - just bring your energy, willingness to learn, and readiness to work in a dynamic environment. Your role as a Support Engineer will not only be about solving technical issues but also about being a key player in our mission to keep our customers connected and satisfied.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to  excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. 

What will you do at MMDSmart?

• Communicate with customers and accept inquiries via Helpdesk & Skype;
• Handle requests from members of other teams;
• Solve tasks by yourself or escalate them to other teams (e.g. technical specialists, account managers) and control the process of their implementation;
• Provide quality service to customers

You are a perfect match if you have:

• Proficiency in English (Upper-Intermediate or Advanced level);
• Experience working night shifts;
• Resilience under pressure;
• A keen appetite for learning and self-improvement;
• A dynamic, proactive approach, coupled with the flexibility to work in rotating shifts (schedule 3/3 – morning (8:00 – 17:00), evening (14:00 – 23:00), and night (23:00 – 8:00) 

 

You will totally impress us if you have:

Understanding how SMPP, VoIP, HTTP, IP, and TCP protocols work

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities.

Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

4. Junior Monitoring Engineer

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

We are excited to welcome someone who is eager to grow in the cloud communications field, even if you're just starting out. You don't need previous experience in Monitoring - just bring your energy, willingness to learn, and readiness to work in a dynamic environment. As a Junior Monitoring Engineer, you'll be our tech superhero, keeping an eye on our systems and jumping into action to fix any issues. You'll work with a great team to keep everything running smoothly!

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to  excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. 

What will you do at MMDSmart?

• Monitor the status of our systems and respond to events to maintain the quality of the company’s services;
• Analyze the situation and due to existing algorithm perform the necessary steps to resolve any issues that may arise;
• Solve problems by yourself or collaborate with other departments (account managers, technical specialists, developers) that are specialized in similar tasks to find solutions to problems.

You are a perfect match if you have:

• Upper-Intermediate level of English;
• Experience working night shifts;
• Willingness to work in shifts time in GMT+2: morning (8:00 – 17:00*), evening (14:00 – 23:00*) and night (23:00 – 8:00*) shifts
• Stress tolerance;
• The ability to manage a large volume of material and a strong desire to learn new things.

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities.

Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

5. Back Office Specialist

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

We are excited to welcome someone who is eager to grow in the cloud communications field, even if you're just starting out. You don't need previous experience in Back Office - just bring your energy, willingness to learn, and readiness to work in a dynamic environment. You'll be pivotal in supporting Account Managers with deals, aiding customers through team collaboration, and driving internal improvements and supplier relationships in one dynamic role.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to  excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. 

What will you do at MMDSmart?

• Provide comprehensive support for deals coordinated by Account Managers, including sending quotations, offering promotional suggestions, and handling technical configurations;
• Deliver exceptional customer assistance by informing clients of relevant changes and aiding in the resolution of their issues through collaboration with our Quality Assurance, Support, and Analytics Teams;
• Engage in project work focused on enhancing internal processes and fostering productive relationships with our suppliers.

 

You are a perfect match if you have:

• Proficiency in English at an Upper-Intermediate level;
• Attention to detail and ability to focus;
• A passion for learning and the ability to swiftly assimilate extensive information;
• Basic computer skills (knowledge of Excel would be an advantage);
• Strong desire to develop in tech industry

 

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities.

Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

6. Telecom SMPP Engineer

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

We are now seeking a Telecom SMPP Engineer to join our cloud communications team. In this role you will be responsible for configuring, troubleshooting SMPP-based systems and you will collaborate with various teams contributing to the smooth operation of SMS messaging services for our customers.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to  excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. 

What will you do at MMDSmart?

• Troubleshoot and debug issues related to SIP call flows, signaling errors, media quality, and network connectivity;
• Configure and maintain SIP-based systems, including VoIP platforms, softswitches and IP-PBX systems;
• Collaborate with cross-functional teams, including network engineers, software developers, and VoIP service providers;
• Assisting technical teams with tasks that require optimization and modifications to the current infrastructure;
• Interact with external clients in some cases for online testing to debug the issue;
• Generate technical documentation, including system architecture diagrams, configuration guides and troubleshooting guides;
• Stay updated with the latest trends, technologies, and standards in the telecommunications industry, particularly related to SIP and VoIP.

You are a perfect match if you have:

• Fluent English;
• Advanced knowledge of the SIP protocol;
• Experience from 1 year with VoIP platforms, softswitches, SBCs, and IP-PBX systems;
• Strong troubleshooting and debugging skills for SIP call flows and network connectivity;
• Excellent communication and collaboration skills

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities.

Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

7. Telecom SIP Engineer

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

We are now seeking a Telecom SIP Engineer to join our cloud communications team. In this role you will be responsible for configuring, troubleshooting SIP-based systems and you will collaborate with various teams, contributing to the smooth operation of voice services for our customers.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to  excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. 

What will you do at MMDSmart?

• Troubleshoot and debug issues related to SIP call flows, signaling errors, media quality, and network connectivity;
• Configure and maintain SIP-based systems, including VoIP platforms, softswitches and IP-PBX systems;
• Collaborate with cross-functional teams, including network engineers, software developers, and VoIP service providers;
• Assisting technical teams with tasks that require optimization and modifications to the current infrastructure;
• Interact with external clients in some cases for online testing to debug the issue;
• Generate technical documentation, including system architecture diagrams, configuration guides and troubleshooting guides;
• Stay updated with the latest trends, technologies, and standards in the telecommunications industry, particularly related to SIP and VoIP;
• Perform other related duties as required and assigned.

 

You are a perfect match if you have:

• Fluent English;
• Advanced knowledge of the SIP protocol;
• Experience from 1 year with VoIP platforms, softswitches, SBCs, and IP-PBX systems;
• Strong troubleshooting and debugging skills for SIP call flows and network connectivity;
• Excellent communication and collaboration skills

 

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities.

Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

8. Scrum Master

#ThriveatMMDSmart

Would you like to build a career in a leading multinational IT company?

We are looking for a dedicated and experienced Scrum Master to join our development teams. You will play a key role in facilitating the Scrum process, removing impediments, and ensuring that the development team can work effectively and deliver high-quality software. If you have a deep understanding of agile principles and a proven track record of guiding teams to success, you are an ideal candidate.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to  excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. 

What makes us different?

• No overtime, screen catchers and keyloggers;
• No bureaucracy;
• Only relevant questions during the technical interview;
• An opportunity to work remotely;
• International contract with a multinational company,  valued in US dollars ($)

What will you do at MMDSmart?

• Act as a servant-leader for the Scrum team, helping them understand and implement agile principles and Scrum practices;
• Facilitate Scrum events, including daily stand-up meetings, sprint planning, sprint review, and sprint retrospective;
• Eliminate obstacles or roadblocks that affect the development team’s progress;
• Coach and mentor team members in Scrum principles and practices to improve their performance and self-organization;
• Collaborate with product owners and stakeholders to ensure clear communication and alignment on project goals and priorities;
• Help the team continuously improve by fostering a culture of collaboration, transparency, and continuous improvement;
• Work with 2-3 development teams.

You are a perfect match if you have:

• Certified Scrum Master (CSM) or equivalent certification;
• 2 years of experience as a Scrum Master;
• Strong knowledge of agile principles and Scrum framework;
• Excellent communication and interpersonal skills;
• Problem-solving and conflict resolution abilities;
• A collaborative and team-oriented mindset;
• Excellent English language skills for effective communication.

Why do talents choose and stay at MMDSmart?

Embrace the opportunity to work in a company that cares about:

Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*.

Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.

Your Development: Benefit from free educational events & courses, and English classes with native speakers.

Your Career: Focus on your professional development in a supportive environment.

Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities.

Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!

Equal-Opportunity Employment

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.