Customer Service Representative with English - Sofia, Hybrid

At ResultsCX we encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!

What we offer?

• Competitive salary;
• Benefits – Employee assistance program, additional health insurance, Discounts and perks;
• Bespoke training and detailed onboarding;
• Ongoing professional development;
• Career development opportunities and growth within the organization;
• Comfy office building and workspace;
• Transport allowance*.

Due to our business and operational expansion and partnership with Hyperoptic – leading Broadband and telephony provider, we are looking for talented and enthusiastic Customer Service Agent (CSA) with English, office based in Sofia to join our team. 

The role-holder is responsible for demonstrating a customer-focused and solution-oriented approach to provide exceptional service and experience to the client's customers across all communication channels, as well as for acting as customer advocate within the company.

What will you be doing?

• Offering first line assistance to customers with billing and admin related queries – processing ticket enquiries, emails and handle calls;
• Providing quick and outstanding customer support through all communication channels;
• Maintaining clear, accurate customer records, update database records upon request;
• Work effectively with team leads and senior agents in timely flagging & resolving all outstanding issues in order to prevent complaints and provide exceptional customer experience.

What are we looking for?

• Strong work ethic with an ownership mindset and a positive “can-do” attitude;
• Team player who is patient and works well under stress;
• Excellent oral and written English skills as well as impeccable communication skills (able to maintain professional and effective yet friendly communication with customers);
• Multitasking and flexibility as well as problem-solving and solution-focused mindset.

Experience / working knowledge in Broadband/ Telephony sector is desirable but not essential as full training is provided.

The Results Companies is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, or any other protected factors under local legislation.

*An additional transportation monthly allowance of up to 100 BGN will be provided whilst working from our current office at Botevgradsko Shose, until we relocate to our new office which is in a more central location with more amenable public transportation links.   

You may apply at recruitment@60k.bg